Help

 

Frequently Asked Questions

How long will it take to receive my order?

Boxes:

  • 2-4 weeks; after your order confirmation email, you’ll get a separate email from our design team within 1-3 days.
  • The email with contain a “Digital Preview” which is an .Ai and .PDF mockup we generate in which you’ll need to approve before we send it directly to our printer.
  • The lead time from you approving the digital preview, to the packaging arriving on your doorstep, will be 2-4 weeks.

Polymailers:

  • Orders of 500-3000 are delivered in 21 days after artwork approval.
  • Orders of 3000+ are delivered in 45 days after artwork approval.

What’s your minimum order quantity?
The minimum order quantity is 250 for Boxes and 500 for Polymailers.

Can I request a special font, move my logo around, or anything in particular?
Please include that in the special instructions section, at the last step of the design phase. Click here for a screenshot of that section!

Can I see a proof of what my box will look like?
Once you place your order, our design team will email you a digital .pdf preview of how your box will look printed. We only do one iteration but we ‘ll make sure it’s a great one, we promise 🙂

Can I get a template and send you my own artwork?
Of course! Email us at support@pakible.com and we’ll send one over some blank templates!

Do you offer bubble mailers, other size boxes, or other colors?
Depends!  Email us at support@pakible.com!

What is the coverage on these?

  • For boxes, 100%
  • For Polymailers, under 3,000: full coverage for one color except for a 1″ border around the bag.
  • For Polymailers, 4000 and over: 100% coverage up to 4 colors.

Do I have to pay for cutting dies or printing plates?
Nope! For our standard sizes, we’ve already paid for the cutting dies so you won’t have to  🙌.
We digitally print our boxes under 2,000 units, so there are no printing plates!

Once you place your order, our design team will email you a digital .pdf proof of how your box will look printed. We only do one iteration but we ‘ll make sure it’s a great one, we promise 🙂

Do you ship internationally?
We’re currently looking into adding international shipping. If you’d like to be notified when that happens, you can sign up for our international interest list: International Signup

Can I ship directly with your boxes? Are they shipping grade?
Yes, and yes! A majority of our customers actually use these for shipping. They’re made out of premium 200-B flute material, which is even a bit stronger than standard material (32 ECT) you’d receive most of your E-Commerce purchases, like those by Amazon Prime, for example. The only non 200-B box is our Fit box, which is more lightweight and even has optimized dimensions for USPS cubic pricing.

One thing to note, though, is for shipping, plan out where you’re going to stick your label! One our customers, Ashlee Crowden Photography, even put a To/From label on her box, plus room for a shipping label! Other customers, like Japan Crate, just stick their label on the bottom of the box, which saves the presentation value for your end users especially when they’re sharing pictures of your stuff!

How much does your packaging fit inside?

  • Our boxes vary! Check out what each one is good by hovering over each size in our customizer.
  • Our 10 x 13″ bag can comfortably fit either…
    • 2 shirts
    • 1 sweater
    • 1 pair of jeans

My tape isn’t sticking very well to my boxes. What do I do?
Not all tapes work well with the ink used for digital printing.  The best tape we’ve tried has been pressure sensitive acrylic carton sealing tape (that’s a mouthful, right!). Two brands that worked for us are Fast-Pack and Intertape.

My boxes smell a bit funky. Will they always be like this?
Nope! The digitally printed ink has just been stacked in closed areas (boxes, trucks, etc) and need some room to breathe. While the smell is very subtle for each individual box, when they are boxed together the smell is a bit more pronounced. When they are shipped individually, the smell will be much weaker.

What methods of payment do you accept?
Visa, Mastercard, Discover, & American Express.

What resolution should my logo be when uploading?
For optimal results, upload graphics with at least 300 dpi (dots per inch) or provide vector files (.ai / .pdf / .eps).

How do I make a change to my order?
If you’ve already placed your order and want to make a change, send us an email to support@pakible.com

What if I am not satisfied with my order?
Contact us at support@pakible.com.

Refunds / Exchanges?
Every order is custom designed and created for each client. Once an order goes to print, we are unable to offer returns or exchanges unless the item purchased is defective.

If you receive a defective item, please contact us at support@pakible.com with details of the product and the defect. You can send the item you consider defective to:

1233 Howard St Unit 716
San Francisco, CA 94107

Upon receipt of all the returned products, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price. All defective items must be returned to Pakible in order for us to process any refunds or replacements. Any items retained and / or used and not shipped back to Pakible are strictly not eligible for return, refund, or replacement.