Frequently Asked Questions
How long will it take to receive my order?
- 2-4 weeks; after your order confirmation email, you’ll get a separate email from our design team within 1-3 days.
- The email with contain a Digital Preview which is an .Ai and .PDF mockup we generate in which you’ll need to approve before we send it directly to our printer.
- The lead time from you approving the digital preview, to the packaging arriving on your doorstep, will be 2-4 weeks.
- Orders of 5000+ are delivered in 45 days after artwork approval.
What’s your minimum order quantity?
The minimum order quantity is 250 for Boxes and 5,000 for Poly Mailers.
Can I request a special font, move my logo around, or anything in particular?
Please include that in the special instructions section, at the last step of the design / order page.
Can I see a proof of what my box will look like?
Once you place your order, you will receive a digital preview of how your box will look printed in order to confirm your design.
Can I get a template and send you my own artwork?
Of course! You can download all of our template files here:
Do you offer bubble mailers, other size boxes, or other colors?
Not yet, check back soon!
What is the print coverage on these?
- For Boxes, up to 100%
- For Poly Mailers: up to 100% coverage & up to 4 colors
Do I have to pay for cutting dies or printing plates?
Nope! For our standard Starter sizes, there is no tooling costs for cutting dies or print plates.
Do you ship internationally?
Not at the moment.
Can I ship directly with your boxes? Are they shipping grade?
Yes, and yes! A majority of our customers actually use these for shipping. They’re made out of premium 200LB corrugated material, which is even a bit stronger than standard material (32 ECT) you’d receive most of your E-Commerce purchases, like those by Amazon Prime.
- Launch, Swift, & Level: 200LB, B-flute
- Fit: 200LB, E-flute.
How much will fit inside your packaging?
- Boxes will vary, check out what each one is good by hovering over each size in our customizer.
- 10 x 13″ Poly Mailer can comfortably fit:
- 2 shirts
- 1 sweater
- 1 pair of jeans
My tape isn’t sticking very well to my boxes. What do I do?
Not all tapes work well with the ink used for digital printing. The best tape we’ve tried has been pressure sensitive acrylic carton sealing tape. Two brands that worked for us are Fast-Pack and Intertape.
My boxes smell a bit funky. Will they always be like this?
Nope! The digitally printed ink has just been stacked in closed areas (boxes, trucks, etc) and need some room to breathe. While the smell is very subtle for each individual box, when they are boxed together the smell is a bit more pronounced. When they are shipped individually, the smell will be much weaker.
What methods of payment do you accept?
Visa, Mastercard, Discover, & American Express.
What resolution should my logo be when uploading?
For optimal results, upload graphics with at least 300 dpi (dots per inch) or provide vector files (.ai / .pdf / .eps).
How do I make a change to my order?
If you’ve already placed your order and want to make a change, just reply to your email receipt and we’ll help you out.
Refunds / Exchanges?
Every order is custom designed and created for each client. Once an order goes to print, we are unable to offer returns or exchanges unless the item purchased is defective. If you receive a defective item, contact us immediately by replying to your email receipt with details of the defect.
YOU MAY NOT USE OR DISCARD DEFECTIVE OR MISPRINTED ITEMS IF YOU REQUEST A REFUND OR EXCHANGE.
Upon receipt of all the returned products, we will fully examine it and notify you via e-mail within a reasonable period of time as to whether you are entitled to a refund or a replacement as a result of the defect. If it is determined that there indeed is a defect or misprint of your packaging we will either replace the defective items or issue you a refund for the defective items. All defective items must be returned to Pakible in order for us to process any refunds or replacements. Any items retained and / or used and not shipped back to Pakible are strictly not eligible for return, refund, or replacement.
All defective items must be returned to this address:
1233 Howard St Unit 716
San Francisco, CA 94107