TERMS & CONDITIONS
As a client, you must agree to comply with the terms and conditions listed in this agreement, which together with our disclaimer governing our relationship with you.
In case you are not comfortable with the terms related to the products or services available to you, we suggest you to STOP using the services we offer. Your agreement with our Company regarding the compliance of the terms, rules and regulations become effective immediately upon your confirmation.
- All production, tooling, and manufacturing costs related to your project must be paid in advance.
- For all new packaging projects and first run productions exceeding $2000, we may require payment in the form of wire transfer.
- For recurring projects already setup and established with Pakible, payment may be submitted by Check, ACH, or Wire Transfer.
DEPOSIT & PROMISE PRICE
Pakible uses a Promise Price system for all custom packaging projects to keep costs low and to put you in the best position to secure your packaging quickly and efficiently prior to production.
Pakible will work with you to set up to (3) Quantities and Promise Prices for your project to make quoting as efficient as possible.
After first samples and prototypes are delivered, a 30% Deposit is required to proceed to quoting & production. The Deposit uses the lowest total of the quantities & promise prices established for your project. This ensures the Deposit as LOW as possible and MOST favorable for you.
After final quotes are submitted, the Deposit works as follows:
If final best quotes are EQUAL TO or LESS than the Promise Prices:
- We’ve met your price expectations and the 30% Deposit will be fully applied towards the final production run costs.
- When you’re ready to go, simply pay the remainder amount.
- If the final costs are lower, that’s what you pay.
- You are NEVER penalized for having a higher Promise Price and NEVER forced to pay a higher amount.
If final best quotes are GREATER than the Promise Prices:
- You are entitled to an immediate FULL 100% refund of your Deposit if you wish to not proceed.
- You are of course free to proceed on with the best available quote despite it being slightly higher
- or to continue to explore alternative packaging configurations & optimizations to lower your costs with us.
SAMPLE ARTICLE & ORDER ACCEPTANCE
The sample article approval process is a mandatory process to confirming your explicit approval that the actual workmanship in the sample article meets your needs and all the requirements enable us to start working on your project.
- As a client, it is your responsibility to ensure all the graphics, artwork, colors, spellings, materials and other factors attached to the finished products meet your requirements.
- If you notice any kind of discrepancy in the article, you must communicate or reject the article before the production phase starts. This may require reviewing the additional sample articles until a final sample article is approved by you. We will start the production process only after receiving a final confirmation from you.
- If you suspect any defect in the final finished product, we suggest you to contact us as soon as possible.
Every order is custom designed and created for each client. Once an order goes to print, we are unable to offer returns or exchanges unless the item purchased is defective. If you receive a defective item, contact us immediately by replying to your email receipt with details of the defect.
YOU MAY NOT USE OR DISCARD DEFECTIVE OR MISPRINTED ITEMS IF YOU REQUEST A REFUND OR EXCHANGE.
Upon receipt of all the returned products, we will fully examine it and notify you via e-mail within a reasonable period of time as to whether you are entitled to a refund or a replacement as a result of the defect. If it is determined that there indeed is a defect or misprint of your packaging we will either replace the defective items or issue you a refund for the defective items. All defective items must be returned to Pakible in order for us to process any refunds or replacements. Any items retained and / or used and not shipped back to Pakible are strictly not eligible for return, refund, or replacement.
All defective items must be returned to this address:
1233 Howard St Unit 716
San Francisco, CA 94103
Production may begin only after receipt of payment in full for all manufacturing costs related to your project as well as final approval and sign off on all sample articles.
You must confirm in writing the actual specifications you discussed and it must be approved by you or any authorized representative of your company.
The production phase will start only after completing these two steps. As a customer you agree that any delay in this process might affect the overall turnaround of the project.
MANUFACTURING OVERRUNS & UNDERRUNS
Client agrees that all the orders are subject to industry standard manufacturing overruns / underruns in the amount of +/- 10%. The actual amount will be confirmed only after production phase is completed.
We will update the invoice in order to reflect the final confirmed pricing amount if changes are detected after production.
In case an underrun occurs for your order (the amount of which shall not exceed an amount of 10% of the total order volume), we will refund the amount for the units that were not produced.
In case an overrun occurs (the amount of which shall not exceed an amount of 10% of the total order volume), we will request to charge your credit card or most appropriate payment source that we have on file before we ship your order. Please note that any delay in the process might affect the overall estimated turnaround of the project.
EXPECTED TURNAROUND & DELIVERY TIME
The turnaround time involved in the process starting from preparation, production and palletizing of all orders is determined by the size and scope of your project. This turnaround time does not include the time it takes to ship your order.
In case you have ordered custom manufactured goods it must be noted that it’s quite a complex process and Pakible cannot guarantee exact delivery date for the products you ordered. Many unpredictable and unavoidable factors may affect the overall production time.
Pakible shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside reasonable control. Including but not limited to war, natural disasters, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.
SHIPPING / FREIGHT
Our Company uses a reliable bidding system in order to source the best rates on freight shipping for your orders of 250 units or more. We offer this service as convenience to facilitate your orders in case you hire Pakible to bid and book the freight on your behalf.
Shipping costs are calculated based on the current best estimate and also the pricing based on your areas at a particular time. These prices are subject to change anytime. The actual prices may depend on the weight, size, environmental conditions, availability, transit time and other factors and it might be a slightly lower or higher than the estimated rates on your invoice.
In case the final shipping cost is lower than what we displayed on your invoice, Pakible will refund the cost savings to you. Please note, it might take 5-6 business days to refund amount.
In case the final shipping is higher than the estimated pricing, you are responsible for the additional costs that are associated with your order.
The delays in the process may affect the overall estimated delivery of your project.
Once a project is in production there is absolutely no possible way to cancel or refund payment. Once it’s in production, it’s final. Approving production and submitting final payment is a very serious matter that you should be absolutely certain of before proceeding.
In the event that client wishes to cancel a project already in progress but not yet in production, we can only refund payment amounts that have not yet been expended on costs related to your project including but not limited to: design, sampling, tooling, setup, or other pre-production costs. Your project manager will determine what costs have already been incurred and which have not and discuss these with you to process your refund in a timely manner.
Pakible reserves the right to cancel any project or order at any time prior and leading up to production at our sole discretion for any reason or circumstances beyond our control. If in the rare event that we have to cancel your project, you will be fully notified and refunded all appropriate funds that you have deposited or paid that have not already been expended on costs related to your project including but not limited to: design, sampling, tooling, setup, or other pre-production costs.
RESELLER'S CERTIFICATE (CALIFORNIA)
In the event you have nexus in the State of California and you own a valid and working Reseller’s Certificate, you are advised to submit the appropriate paperwork with your order to remove sales tax requirements required on the packaging.
NOTIFICATION OF CHANGES / OTHER TERMS
In case Pakible makes any modification or alterations in this agreement, we will update this page accordingly.
Pakible utilizes a credit card processing company in order to complete the transactions for goods. These companies do not have the rights to share or store information for any secondary reasons. We partner with a few companies to offer specific services, and when you, as a user, sign up for these services, your basic information such as name, email etc will be shared with the third party to provide you the required services. These parties are not permitted to use personal information except for the purpose of offering the services.
OUR AGREEMENT MIGHT INCLUDE SOME TECHNICAL OR OTHER FORM OF MISTAKES, INACCURACIES OR GRAMMATICAL ERRORS. THE COMPANY RESERVES THE RIGHT TO MAKE ANY ALTERATIONS TO THE MATERIALS AND SERVICES OFFERED (WHICH MIGHT INCLUDE PRICES AND DESCRIPTIONS OF ALL THE PRODUCTS, SERVICES) AT ANY TIME.