TERMS & CONDITIONS

TERMS

As a client, you must agree to comply with the terms and conditions listed in this agreement, which together with our disclaimer governing our relationship with you.
In case you are not comfortable with the terms related to the products or services available to you, we suggest you to STOP using the services we offer. Your agreement with our Company regarding the compliance of the terms, rules and regulations become effective immediately upon your confirmation.

PRODUCTION APPROVAL
The production phase will begin as soon as the payment is received in full along with your approval of the final printed sample article. You must confirm in writing the actual specifications you discussed and it must be approved by you or any authorized representative of your company. The production phase will start only after completing these two steps. As a customer you agree that any delay in this process might affect the overall turnaround of the project.
PAYMENT

All the funds must be paid in advance. We accept wire transfers for all projects over $2000. In case the projects are under $2000, please contact us and we will setup another way if that seems doable for you.

The Company utilizes a credit card processing company in order to complete the transactions for goods. These companies do not have the rights to share or store information for any secondary reasons. We partner with a few companies to offer specific services, and when you, as a user, sign up for these services, your basic information such as name, email etc will be shared with the third party to provide you the required services. These parties are not permitted to use personal information except for the purpose of offering the services.

MANUFACTURING OVERRUNS &UNDERRUNS

The client agrees that all the orders are subject to industry standard manufacturing overruns / underruns in the amount of +/- 10%. The actual amount will be confirmed only after production phase is completed.

We will update the invoice in order to reflect the final confirmed pricing amount if changes are detected after production.

In case an underrun occurs for your order (the amount of which shall not exceed an amount of 10% of the total order volume), we will refund the amount for the units that were not produced.

In case an overrun occurs (the amount of which shall not exceed an amount of 10% of the total order volume), we will charge your credit card on file before we ship your order. Please note that any delay in the process might affect the overall estimated turnaround of the project.

TERMINATION POLICY

As a Company, we reserve the right to cancel any order based on our own discretion. Circumstances beyond the control of either party may result in the need for project cancellation.  In the event of the client cancelling a project after a project has commenced, the advance payment will be forfeited in lieu of compensation to Pakible. If the project is more than 50% completed (this is determined by the Company and the client by negotiation) a prorate payment is payable for time spent up until cancellation notice based on the Client’s selected pricing tier.

SAMPLE ARTICLE & ORDER ACCEPTANCE

The sample article approval process is a mandatory process to confirming your explicit approval that the actual workmanship in the sample article meets your needs and all the requirements enable us to start working on your project.

  • As a client, it is your responsibility to ensure all the graphics, artwork, colors, spellings, materials and other factors attached to the finished products meet your requirements.
  • If you notice any kind of discrepancy in the article, you must communicate or reject the article before the production phase starts. This may require reviewing the additional sample articles until a final sample article is approved by you. We will start the production process only after receiving a final confirmation from you.
  • If you suspect any defect in the final finished product, we suggest you to contact us as soon as possible. 

Order Acceptance 

Every order is custom designed and created for each client. Once an order goes to print, we are unable to offer returns or exchanges unless the item purchased is defective. If you receive a defective item, contact us immediately by replying to your email receipt with details of the defect.

           YOU MAY NOT USE OR DISCARD DEFECTIVE OR MISPRINTED ITEMS IF YOU REQUEST A REFUND OR EXCHANGE.

Upon receipt of all the returned products, we will fully examine it and notify you via e-mail within a reasonable period of time as to whether you are entitled to a refund or a replacement as a result of the defect. If it is determined that there indeed is a defect or misprint of your packaging we will either replace the defective items or issue you a refund for the defective items. All defective items must be returned to Pakible in order for us to process any refunds or replacements. Any items retained and / or used and not shipped back to Pakible are strictly not eligible for return, refund, or replacement.

All defective items must be returned to this address:

Pakible HQ
1233 Howard St Unit 716
San Francisco, CA 94107

EXPECTED TURNAROUND & DELIVERY TIME

The turnaround time involved in the process starting from preparation, production and palletizing of all orders is determined by the size and scope of your project. This turnaround time does not include the time it takes to ship your order.

In case you have ordered custom manufactured goods it must be noted that it’s quite a complex process and Pakible cannot guarantee exact delivery date for the products you ordered. Many unpredictable and unavoidable factors may affect the overall production time.

Pakible shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside reasonable control.  Including but not limited to war, natural disasters, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.

As a Company, we reserve the right to cancel any order based on our own discretion.

SHIPPING / FREIGHT

Our Company uses a reliable bidding system in order to source the best rates on freight shipping for your orders of 250 units or more. We offer this service as convenience to facilitate your orders in case you hire Pakible to bid and book the freight on your behalf.

Shipping costs are calculated based on the current best estimate and also the pricing based on your areas at a particular time. These prices are subject to change anytime. The actual prices may depend on the weight, size, environmental conditions, availability, transit time and other factors and it might be a slightly lower or higher than the estimated rates on your invoice.

In case the final shipping cost is lower than what we displayed on your invoice, Pakible will refund the cost savings to you. Please note, it might take 5-6 business days to refund amount.

In case the final shipping is higher than the estimated pricing, you are responsible for the additional costs that are associated with your order.

The delays in the process may affect the overall estimated delivery of your project.

RESELLER'S CERTIFICATE (CALIFORNIA)

In the event you have nexus in the State of California and you own a valid and working Reseller’s Certificate, you have the rights to submit with your order to remove sales tax requirements required on the packaging.

NOTIFICATION OF CHANGES

In case Pakible makes any modification or alterations in this agreement, we will update those alterations so that all the clients are aware of the new updates about what sort of information will be collected, and used in several situations. In any event the Company decides to use your personal information for a reason other than the ones described in the agreement, we will notify you via email. Members will have the rights as to whether or not the Company will make use of their personal information in that different way. The Company will use information in accordance with the privacy policy listed in this document.

OUR AGREEMENT MIGHT INCLUDE SOME TECHNICAL OR OTHER FORM OF MISTAKES, INACCURACIES OR GRAMMATICAL ERRORS. THE COMPANY RESERVES THE RIGHT TO MAKE ANY ALTERATIONS TO THE MATERIALS AND SERVICES OFFERED (WHICH MIGHT INCLUDE PRICES AND DESCRIPTIONS OF ALL THE PRODUCTS, SERVICES) AT ANY TIME.