Frequently asked questions(FAQ)

 

General

Can I change my order?

Once you purchase on our website, we can only modify your invoice to reflect design changes to your product before production. 
      
Unfortunately, changes cannot be made to an order if it has already been sent to production.

Do I have to pay for cutting dies or printing plates?

Not for digital or stock boxes! For our standard sizes, we’ve already paid for the cutting dies so you don’t have to.
      
We digitally print all box orders under 1,000 units, so there are no printing plates or setup costs. Any custom size will need additional tooling investments. 

How do I place an order?

1. Select a packaging style to customize here.
   
2. Use the customizer to select type, size, order amount, and upload your design assets.
  
3. Add some details about your product/company on your personal Pakible.com project dashboard. The more you share, the better the design! Tell us what we’re shipping and if there is any existing packaging you really enjoy.
   
That’s it! Custom Packaging, Made Simple 🙂

How can I confirm that my order went to print?

Once the artwork is approved, your order will be placed in the queue for the next production batch.
 

What’s the typical turn-around time?

Once your order is placed and the artwork is approved, turn-around times are as follows…
   
Unbranded Boxes
1-2 weeks (7-14 days)
Starter-Boxes: 
4 to 6 weeks (28-42 days)
Custom Boxes and Poly/Bubble Mailers
8-10 weeks (56-70 days)
   
**Some projects are completed in a shorter time frame. Clients are updated regularly on timeline once production beings.

What’s the minimum order quantity?

Unbranded Boxes:

Minimum:100 Units

More pricing & quantity info here

    
Starter Boxes:
Minimum: 500 units
More pricing & quantity info here 
   
Custom Boxes: 
Minimum: 3,000 units
   
Unbranded Poly Mailers
Minimum: 1,000 units
   
Custom Poly Mailers
Minimum:10,000 units

Where are you located?

Our HQ is located in the SoMa district of San Francisco, California.

What is batch processing?

How it works:
We consolidate a large group of smaller orders each week and send them into production together as one large volume order. Batch production runs take place once a week.
      
Benefits of Batch Processing…
– Low, Flexible Minimums 
– Affordable Pricing
– Faster Turn-Arounds
– State-of-the-Art Quality

What methods of payment are accepted?

Visa, MasterCard, Discover & American Express are accepted for payments up to $1,500.
Any payments over $1,500 can be processed via Check, ACH, and Wire Transfer.
Shipping

Can I ship directly with your boxes?

Yes of course! A majority of our customers choose to ship their branded boxes directly and typically place the shipping label on one of the side panels or on the bottom. This way, your branded boxes arrive fully printed for the receiver to see. If you are concerned with preserving the appearance of your branded box during shipping, then we would recommend that you pack it inside of another shipping box. 
Our box material was selected with shipping in mind, they are made of 200-B and 200-E corrugated material that is perfect for shipping.

 

Do you accept international orders?

Unfortunately, we’re unable to accommodate international customers at this time. Please check back later as we’re always expanding our operations and on the lookout for international partnerships 🙂
      
Update for Canadian Customers: Shipments to Canada can typically be fulfilled, although the shipping price is higher than listed on the website.

Do you offer rush/expedited shipping?

The batch processing system that we’ve pioneered at Pakible requires a fixed amount of time from order to delivery. Our typical turn-around time is 2-4 weeks from artwork approval to delivery.
     
For orders under 250 units, we can provide quotes on expedited shipping via FedEx or an additional charge. This can shorten the shipping time but will not affect the standard production time. 
     
Pro Tip: If you have a deadline that is less than our standard turn-around time (2-4 weeks), we recommend that you let us know before placing your order to make sure that it can be done.

How long will it take to receive my order?

Once your order is ready to be shipped, we will receive an email with an update!

Domestic Freight

Local 1-3 Days

Out Of State 5-10 Days

International Freight

Sea 3-5 Weeks

Air 1-2 Weeks

How much does shipping cost?

Shipping costs will vary based on the style and quantity of the packaging you order.Before completing your order, you’ll be able to see the cost of shipping related to your specific order. slightly smiling face 
   
Will I receive tracking info for my order?
Yes, absolutely! As soon as our fulfillment team ships your order, we will email you a tracking number so you can know when to expect delivery.

 

Design

Can I see a proof of my design?

Of course! After placing an order, our design team will email a digital .pdf proof of your custom packaging design within 1-3 days for your review/approval.
After receiving your proof, please let us know within 3 days if you need any changes/revisions made. Our Design Team is happy to help!

Can I print multiple colors and full-bleed?

Yes! You can print as many colors as you would like, with full 100% coverage. It’s up to you! We use state-of-the-art digital printing technology to produce your packaging with high-quality results. 
   
Full color, full coverage designs are encouraged and turn out amazing. 🙂
   

Can I request a special font, move my logo around, or anything in particular?

Yes, of course! Please include that in the special instructions section, at the last step of the design phase. 

Can I customize how my text/logo are positioned on the box?

When you order online you can leave notes, or special instructions” about your design. After you submit payment, our Design Team will create and send you a digital proof based on your order info and special instructions. You should receive an email with your digital proof within 48 hours.
If you need any changes or revisions made to your proof, please let our Design Team know and they will be happy to help you.

Can I create my own artwork?

Of course! Just let us know what packaging style you are interested in and we can send you the template. Templates are sent in .eps format. After your purchase, you can ask a specialist for a template.  
For best results, we recommend submitting your graphics in vector format. Adobe Illustrator .ai or .eps files are best.

How do I print on the inside of the box?

Digital Boxes
During the checkout process, you can select inside printing” as an add-on to your order. The price for inside printing is 1.55x (new 2017 prices) the price of standard. Once your order is placed, our design team will work with you to create an inside and outside proof. 
Feel free to leave any notes in the special instructions section as well for the design team to reference.
  
Custom Boxes
Let your representative know that you would like to do interior printing, and upload any vectorize assets to your dashboard account.

How many colors can I use?

At Pakible, we use state-of-the-art digital printing technology and flexography printing to produce your custom packaging.
   
Digital printing is made up of 4 inks called CMYK, which stands for cyan, magenta, yellow, and key (black). If you are creating your own artwork, please remember to use CMYK as your color mode. You may submit artwork with as many colors as you would like.
   
Flexography printing uses CMYK as well, but each additional color does require additional print plates. Please keep this in mind when you go fully custom.

How do I leave notes or special instructions?

Digital Orders
You can leave notes or special instructions about your order right before the checkout page. Once your order is placed, our Design Team will use those notes as a reference when creating your digital proof. You can expect to receive a digital proof within 48 hours of placing your order. If you would like to make any changes or revisions, just let our Design Team know within 3 days of receiving your proof and they will be happy to assist.
Custom Orders
You can leave any added specifications or notes to your project below or above the generated specifications in the text box. Our team will look over your project, and help direct you to the right product Pakible offers.

 

What resolution should my artwork be when uploading?

For optimal results when using the customizer: Please upload logos and graphics with at least 300 dpi (dots per inch) resolution, with transparent backgrounds. The customizer prefers .png and.jpg files to render the mockups in real-time.
  
For best results on your actual print: Artwork files in vector format (.ai or .eps) work the best. We also accept .png, .jpg, .tiff, .pdf, .psd, and many other file formats. After your purchase, reply to your order receipt email with your design assets & our design team will assist you.

Where will my graphics show up on the packaging?

Our digital proofs will show you where the graphics will be on a flat layout of your box.

 

Custom

Can I customize the size of the packaging?

Turns out that’s our specialty! Head over to Pakible.com and enter in your project specs (size, type, order amount, insert details, etc.). Once you submit your details our team of Project Managers will review your submission and reach out to discuss the project.
Creating custom packaging requires a minimum order of 2000+ units, and typically requires a deposit which is applied to your final production costs once your custom-packaging is printed. 
   
The typical lead-time for custom-size projects is estimated at 60-90 days from start to final delivery.
  
Custom Projects typically go through 5 steps…
1. Project Specs
2. Prototyping
3. Pricing/Quoting
4. Approvals
5. Production/Shipping
   

Can you make foam or cardboard inserts to go inside the box?

 

 

 

Yes, we’ve partnered with many companies to create custom inserts for boxes. However, due to additional set-up time & costs, our MOQ starts at 5000 units or above.
Troubleshooting

Not satisfied with my order

We would be sad to hear that 🙁 
   
If you’re unhappy with your order, please reach out to your Pakible Rep or email support@pakible.com someone will assist you with your order issues.
   
Refund / Exchange Policy:
Every order is custom designed and created for each client. Once an order goes to print, we are unable to offer returns or exchanges unless the item purchased is defective. If you receive a defective item, contact us immediately by replying to your email receipt with details of the defect. If you receive a defective item, please send the item you consider defective to:
Pakible, Inc.
1233 Howard Street #716
San Francisco, CA 94103
Upon receipt of all the returned products, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price. All defective items must be returned to Pakible in order for us to process any refunds or replacements. Any items retained and/or used and not shipped back to Pakible are strictly not eligible for return, refund, or replacement.

Trouble uploading artwork

If you have vector files of your graphics, please email your Pakible with your vector files.